Cancel Subscription Email Template (Free)

The point of a cancellation email isn't politeness. It's proof. If they keep charging you, this email is what wins the dispute.

Before you send

1. Try the in-app or website cancel button first and screenshot every step, including the final confirmation (or the error).
2. Find your account email, account ID and the date of your last charge.
3. Send from the email address on the account so they can't say they couldn't find you.

Template

Subject: Cancellation request – account [email / ID] – please confirm in writing

Hello,

Please cancel my [service name] subscription for the account registered to [email], account ID [ID], effective immediately.

Please:
1. Confirm in writing that the subscription is cancelled and the date it ended.
2. Confirm that no further charges will be made to my payment method ending in [last 4].
3. [Optional] Refund the charge of $[amount] dated [date], which was made after I attempted to cancel on [date] (screenshots attached).

If I don't receive confirmation within 5 business days, I will treat any later charge as unauthorized and dispute it with my card issuer.

Thank you,
[Name]

If they still charge you

• Reply to the same thread with the new charge date and amount. Keep it in writing.
• Dispute the charge with your card issuer. For US credit cards, the Fair Credit Billing Act generally gives you 60 days from the statement date to dispute a billing error in writing.
• Many US states have automatic-renewal laws, and the FTC enforces against hard-to-cancel subscriptions. Mention that you tried to cancel and when.

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Templates and general information only, not legal advice. You review and send everything yourself.